1. About these terms
These terms are an agreement between your business and OTG MOBILE (registration no. 202503337018 (SA0646979-P)), a sole proprietorship registered in Malaysia (“TeraFix”, “we”) for the use of TeraFix at terafix.my. By creating an account or using TeraFix, you agree to these terms and to our Privacy Policy and Cookie Policy.
TeraFix is supplied for business purposes. You confirm that you use it to run a business. To the extent the law allows, the Consumer Protection Act 1999 does not apply to this agreement.
2. Your account
- You must be 18 or older, and the details you give must be true and kept up to date.
- The person who sets up the shop is the Owner. The Owner controls billing and settings, and is responsible for every user they invite.
- Invited users can be Managers (run the shop and see reports) or Staff (jobsheets and stock).
- Keep your login private. Each person must have their own login. Tell us at once if you think someone else is using your account.
- You are responsible for what is done in your account.
3. Plans and payment
- Plans, prices and limits are shown on our pricing page. Prices are in Malaysian Ringgit and exclude SST, which is added where it applies.
- Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically until you cancel.
- Free trial: every new shop gets 7 days of the Shop plan free, with no card needed, once per business. We may extend a trial once, at our discretion, if you ask. When the trial ends you choose a plan, or the shop moves to the Free plan. Nothing is deleted.
- Founding 100: the first 100 shops get guided onboarding from our team and priority WhatsApp support. Founding 100 is a service benefit, not a price discount: the normal plan prices apply. It is offered subject to availability and our team’s capacity. We may change the scope, timing or way these services are delivered, or end the programme, at any time. Founding 100 does not create a separate contract or a guaranteed service level.
- We will give at least 30 days’ notice before changing the price of your plan.
- If a payment fails we will try again and remind you. After 14 days without payment, your shop moves to the Free plan. Nothing is deleted.
- Refunds: you can cancel at any time, and your plan stays active to the end of the period you paid for. We do not refund part-used periods, except where the law requires it or where we made a billing mistake.
- Some optional features carry third-party charges, such as automated WhatsApp messages or e-Invoice digital certificates. We show these charges before you turn the feature on.
4. Usage limits
- Each plan includes limits on jobsheets, users, storage and AI credits, as shown on the pricing page.
- We warn you by email and in the app at 80% and 100% of a limit. At the limit, new uploads or AI actions pause. Everything already saved stays available.
- AI credits reset each month and do not carry over. Top-up credits cost RM10 for 500, are not refundable, and are valid for 12 months.
- Limits are there to keep TeraFix fair and fast for every shop. We may contact you if your use is far beyond normal for your plan.
5. Your shop’s data
- You own your data. This includes your customers, jobsheets, invoices, stock and photos.
- You let us store, copy and process your data only to run TeraFix for you, to support you, and to keep TeraFix secure.
- You can export your data to Excel or CSV at any time, on every plan.
- For your customers’ personal data, you are the data controller and we are your data processor. We process it only on your instructions, keep it secure, use providers bound to protect it, tell you without undue delay about a breach that affects it, and help you answer your customers’ requests.
- You are responsible for having a lawful reason to collect your customers’ data, for giving them a privacy notice as the PDPA requires, and for not collecting more than you need.
6. Downgrading and closing your account
- If you downgrade or stop paying, nothing is deleted. You can still read and export your records, but you cannot add new work beyond your plan’s limits.
- You can ask us to close your account. Before closure, export what you need. We keep business records for the period in our Privacy Policy, because Malaysian law requires it, and then delete them.
7. Acceptable use
You must not:
- Use TeraFix for anything illegal, including handling stolen devices or hiding sales from the tax authorities.
- Send spam or unwanted messages through links or templates made with TeraFix.
- Try to reach another shop’s data, break our security, or overload the system.
- Copy, reverse engineer, resell or rent TeraFix without our written agreement.
- Upload content that is unlawful, harmful, or that you have no right to use.
8. Tax, invoices and accounting
- TeraFix helps you calculate SST, issue invoices and keep records, but it does not give tax or accounting advice.
- Your shop is responsible for the accuracy of what it enters, including TIN, MSIC code and SST registration, and for its own tax filings. Check with your accountant.
- LHDN e-Invoice is coming soon. Until it launches, TeraFix does not submit invoices to LHDN.
9. Integrations
TeraFix works with services such as Stripe, Google, WhatsApp and Bukku. When you use them, their own terms also apply. We are not responsible for their availability or for how they handle data once you share it with them.
10. AI features
- AI suggestions can be wrong. Check prices, diagnoses and messages before you rely on them.
- We send to the AI provider only what a feature needs. We only use AI providers whose terms do not allow them to train their models on your data.
- Each AI action uses credits from your plan.
11. Features marked “Coming soon”
Features marked “Coming soon” are not part of any plan until they launch. Plans and dates may change, and they are not a reason to buy.
12. Availability and support
- We work to keep TeraFix available at all times, but we do not promise it will never be interrupted. We will try to do planned maintenance outside shop hours and tell you in advance.
- Support is by WhatsApp and email in Malay or English on working days, and we aim to reply within 1 working day. Free on-site setup is offered in the Klang Valley, subject to scheduling.
13. Our property
TeraFix, its software, design and brand belong to us. You get the right to use TeraFix during your subscription, under these terms. If you send us ideas or feedback, we may use them without owing you anything.
14. Disclaimers and limits on liability
- TeraFix is provided “as is”. To the extent the law allows, we do not give promises beyond those in these terms.
- We are not liable for indirect or consequential losses, such as lost profit, lost business or lost goodwill.
- Our total liability under this agreement in any 12 months is limited to the fees you paid us in those 12 months.
- Nothing in these terms limits liability that cannot be limited by law.
15. Your responsibility to us
If a claim is made against us because of data you put into TeraFix without the right to do so, or because you broke these terms or the law, you agree to cover our reasonable losses and costs.
16. Suspension and ending the agreement
- You can stop using TeraFix and cancel at any time.
- We may suspend or close an account that breaks these terms, puts other shops or our systems at risk, or is used unlawfully. Where we reasonably can, we will warn you first and give you a chance to fix the problem and export your data.
17. Changes to these terms
We will tell you by email or in the app at least 30 days before an important change takes effect. If you keep using TeraFix after that, the new terms apply. If you do not agree, you can cancel before they take effect.
18. Law and disputes
These terms are governed by the laws of Malaysia. If there is a dispute, let us know first and we will try to settle it within 30 days. If we cannot, the courts of Malaysia will decide it.
19. Contact
Support: WhatsApp 019-661 4285 · support@terafix.my · Privacy: support@terafix.my (subject “Privacy”) · General enquiries: info@terafix.my · Marketing and partnerships: marketing@terafix.my. We accept questions, requests and legal notices by email only. We do not accept post at this time; we will update these terms if that changes.